Medical Assist

0861 22 22 52

Medical Assist is provided for both personal lines and commercial policies.
Our standard services are available 24/7 365 days a year.

The below is a summary of our standard products however products can be tailor made to suit the clients requirements.

Service Provider

  • ER24
  • Alternatively, our clients specific service providers, if requested.


  • Personal Lines - R10 000 per annum


(Applies only in the Republic of South Africa)

Telephonic Support Services

  • Emergency medical advice and information.
  • Medical hotline/confidential non-emergency medical information and advice.

Road Transport

  • Emergency medical response and stabilisation.
  • Medical Transportation.
  • Trauma counselling.
  • Transfer of life saving medication.
  • Companionship and/care of stranded minors.
  • Inter-hospital transfer or Inter-facility transfer of a patient by road or air transport, whichever is the most medically appropriate.
  • Repatriation of mortal remains. Should a patient die outside their residential town more than 180km from their usual residence, arrangements will be made to repatriate the mortal remains to the residential town.
  • This benefit is capped at R20 000 and the members next of kin will be responsible for any surplus costs.
  • Admission deposit of R5000 (Refundable to ER24 by member or his/her medical aid)


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