Business Systems

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CLC has developed it’s own software packages for use within various industries. We have a dedicated team of skilled professionals who constantly enhance and develop new systems.

Our Contact Centre Application

This system manages all processes in the Contact Centre on a pro-active basis by product or service being offered. Each process is product specific so that the relevant SLA is built into the process to ensure that the service we promise is delivered to our clients.

The Claims Management System

CLC has flourished since its establishment in 1998 and is considered to be a leader in service delivery, innovative product development and in assisting Brokers/UMA's/Administrators and Underwriters to be more efficient.

The Third Party Recovery System

This system manages the entire process of the Third Party Recovery and Third Party Approach process whether insured or uninsured.

Features And Benefits Of All The Systems

  • Web-based
  • Paperless
  • Customisable front end. I.e.. Each client can have their own white labelled system.
  • CLC undergoes regular risk assessments and IT due diligence to comply with stringent compliance standards.

Document Warehouse

  • A document management system is integrated to the system, therefore the client’s “file” is accessible at all times.
  • All incoming client correspondence are be uploaded.
  • All system generated documents are automatically uploaded.

Email And Sms Functionality

  • All systems have built in email, fax and sms functionality.
  • Automated messaging at certain stages of the process ensure on-going, effective client communication. (If required)

System Access

  • Complete transparency, as anyone, with the correct authority and access levels can log in with a valid user name and password and view cases / client files, pull reports, etc.

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