Broker Support

0861 22 22 52

The Broker Support department assists brokers with administration and messaging functions. It can be 24 hours a day, or alternatively only on an after hours basis.

The Broker Support department assists brokers with administration and messaging functions. It can be 24 hours a day, or alternatively only on an after hours basis.

First Notification of Loss

CLC does the FNOL with the following process:

  • The email will come in to a designated email address which is loaded within 24 hours.
  • The client can phone in using a designated telephone number where the claim is loaded telephonically.
  • Confirmation of cover is done, and handed over to a commercial claims consultant for processing the claim.

Confirmation Of Cover / Insurance

If the Contact Centre has access to the underwriting system to confirm that the client is an existing paid up policyholder, we can provide the client with a letter confirming insurance when they purchase a new vehicle/asset. The confirmation letter will be send to the broker.

Across Border Services

If the Contact Centre has access to the underwriting system to confirm that the client is an existing, paid up policyholder and that the vehicle in which the client wants to exit the country is covered under the policy, we can provide the client with a letter confirming this. This service is often required after hours, weekends or on public holidays.

After Hours Messaging Service

Your (Underwriting Manager / Broker) office telephone lines can be transferred to a dedicated number that can be answered by the contact centre, as your company name after hours. Messages are taken and automatically emailed to the broker through our web based system.

Transferring Of Telephone Lines

In the event that you need to hold a company meeting, be out for training or have a function to attend, you can transfer your lines to CLC.
Messages are taken and automatically emailed to the broker through our web based system.

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